Lab 9-6 Creating a Customer Communication Form

Sometimes our customers are going to be busy, going to be gone, or just need to have something written out for them.

You are going to create a form that we can leave with teachers that will give them information about what you did, who you were, what the next step is, etc. The less you have to write and more you can just circle, the better.

On this form, you will also include a place for evaluation. Consider the things a professional technician should do. Include those with an area to grade or evaluate your job.

Be sure your form has:

7 A place for teacher name

7 A place for technician’s name(s)

7 A place for technician to write out what he/she did.

7 A place to mark in case the teacher wasn’t in, with an area to indicate when the technician will return.

7 A list of things a professional technician should do with an area for evaluating.

7 A signature line

7 A logo

7 Our email address for PC repair snorepair@gmail.com

The form should be no more than one page, easy to fill out, but complete. These forms will be used for grading you when you’re sent out on Tech Support jobs, so make sure they are complete and include everything you feel you should be graded on.